Our job opening
Excel Fitness is searching for a Call Center Agent to join our 24-hour call center team! We own and operate 57 Planet Fitness clubs across 6 states - and we're growing every day! We've built a great team-based environment filled with high energy people who have a strong work ethic and operate with high level of integrity - and that's where you come in!
You will work in a call center environment, providing support services via telephone and email. You will act as an advocate to our members, guests and prospective members, helping to ensure a best-in-class customer experience.
- Receive inbound calls in a friendly manner from prospective and current members.
- Answer questions involving general information about Planet Fitness.
- Explain Planet Fitness policies to prospective and current members
- Inform prospective members the current prices and promotions
- Respond to member questions and concerns in a timely and professional manner
- Facilitate needed updates to members’ accounts.
- Answer detailed questions regarding member’s contract and company policies.
Current Available Shifts:
- Monday-Sunday: 6am-3pm
- Monday-Sunday: 10am-7pm
- Monday-Sunday: 3pm-12am
- Monday-Sunday: 11pm-7am
- Exceptional customer service skills; able to interact in a positive and professional way with prospects, members and co-workers.
- Punctuality and reliability.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency.
- Fluent in Spanish and English.
- 1 – 3 years of call center or customer service experience
- A passion for fitness and health.
- Strong listener with the ability to empathize and problem solve.
Why you should join Excel Fitness
- Great career opportunities – every one of our managers were promoted from within.
- Starting pay at $11.00/hr with growth opportunities to become full-time
- Free premium gym membership!
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.