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Planet Fitness Member Support Agent -Bilingual Rep Member Support Center -TX

Planet Fitness Member Support Agent -Bilingual Rep

Full Time • Member Support Center -TX
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
Position Type: Planet Fitness Member Support Agent (Bilingual Rep)
Department: Planet Fitness Member Support Center (Contact Center)
Compensation: $15.00 per hour
Location: 78758; Braker and Metric

Available Shifts, Full Time Only:

Sunday - Thursday 12pm - 9pm CT

*This is an in-office position, not a remote position*

Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday beginning March 9th.

Day in the life:
After completing a two-week paid training, you’ll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you’ll help maintain department inboxes and monitor call volume as needed.

Who are we looking for?

Previous call center or customer service experience required, bilingual is a plus! Must have high school diploma and be at least 18 years old.

Perks of Joining Our Team:

· Flexible Scheduling

· Free Planet Fitness Black Card membership

· On-site gym with massage chairs

· Health/Dental/Vision benefits for Full Time employees

· PTO plan for Full Time employees

· up to 40 hours of Personal Time for full and part time employees

Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.

EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: