Purpose: The Facilities Manager will direct and lead the efficient and effective operation and maintenance of Excel Fitness' club locations and corporate office. This includes overseeing the facilities support process, managing teams, projects, vendors and organizing resources with great accountability.
Duties and Responsibilities:
- Work with the Director of Facilities and facilities department team members to implement processes by establishing standards and procedures, measuring results against standards, and adjusting.
- Manage and source national vendor relationships up to and including the onboarding and offboarding process.
- Collects and review proposals ensuring cost fairness while protecting company margins, coordinate shipping/receiving, orders utilities, and aids in closing projects for existing locations.
- Facilities support duties include regularly updating work order notes, answering telephone, and emails, and communicating with clients.
- Ensure that all preventative maintenance processes and procedures are followed and supported by key team players.
- Responsible for ensuring repairs and contracted services are coordinated and conducted promptly and effectively.
- Provide consultation or guidance to Facilities Department Leadership on replacement, repairs, and contracted service issues, providing the necessary direction for resolution.
- Manages facilities maintenance database/platforms (CMMS) to optimize work ticket flow.
- Manage the facilities maintenance database or platform.
- Use the database or platform to optimize the flow of work tickets.
- Develop and implement systems and procedures to guide work, track progress, and manage Equipment Repair, Building Repair, Small Tools/Supplies, and Contracted Service budgets.
- Assist in the creation of troubleshooting guides.
- Resolve submitted tickets, set priorities and timelines to complete them, and ensure those under their direction have adequate work details, parts, and resources to close out assigned facility tickets promptly.
- Create and manage required reports on repair and maintenance spending to assess and decipher data.
- Using the work order CMMS metrics, develop KPI’s for all connected service providers.
- Conduct service provider quarterly business reviews to evaluate work performance, quality, and productivity to ensure location needs are met, work orders are completed satisfactorily, and all internal and external standards are followed, and all KPI’s are being met or exceeded
- Coordinates work orders and maintains relationships with landlords across the company footprint.
- Provide reports on open and closed work orders and check status with the appropriate maintenance technician, vendor, or supplier.
- Collects and processes invoices and ensures proper cost center coding.
- Order owner-provided items for real estate, facilities, new construction, and remodeling projects.
- Manage the in-house Maintenance Technicians to ensure location needs are met, work orders are completed satisfactorily, and all internal and external standards are followed.
- Develop Maintenance Technicians by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships
- Develop and maintain strong relationships with Operations Team by conducting regular touch base meetings, site visits, and providing consistent project status reports.
- Work with other departments to improve tools and processes for the execution of capital initiatives and facility maintenance.
- Responsible for a safe and clean work environment in all facilities, following all OSHA standards and safety procedures.
Qualifications:
- High School diploma or equivalent required. Associate’s degree facilities management, administration, and/or related field preferred. Equivalent related work experience or combination of experience and education may be considered in lieu of Associate’s degree.
- At least 3-5 years of experience in multi-site facilities management required.
- At least 2 years of experience managing a team of technicians. .
- Must hold a valid state driver’s license, proof of insurance, an acceptable driving record, and reliable transportation.
- Excellent communication skills
- Experience in managing ticketing systems and using reporting functions.
- Excellent organizational skills including time management and process oversight.
- Strong ability with Microsoft Suite, including Excel, Outlook, Word, and PowerPoint
- Displays a resilient and adaptable style, responding positively and adapting to changing demands and priorities.
- Provides professional customer service excellence internally and externally.
- Ability to liaise with individuals at all levels and present ideas succinctly and with confidence.
- Must be able to exercise sound judgment when triaging facility issues and identifying necessary actions to resolve them.
- Excellent communication skills, both written and verbal, with internal and external customers.
- Initiative and problem-solving ability in a fast-paced environment.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Fundamentals of facilities and construction techniques, methods, practices, building code compliance, and project management.
- Understanding of basic accounting principles.
- Keep current on new technological changes that apply to the facilities industry.
Supervisory Responsibility: This position will manage a team Maintenance Technicians and is responsible for the performance management and hiring of all individual team members. This position will also help guide the work of the Facilities Specialist.
Budgetary Responsibility: This position will be authorized to spend up to $1,250 in club-related expenses or maintenance per incident unless a higher amount is approved by Facilities Director. Maintain oversight of discretionary bonuses to Maintenance Technicians.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
- Regularly required to talk and hear.
- Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp.
- Occasionally required to climb, balance, stoop, kneel, crouch or crawl.
- Occasionally required to climb and stand on a ladder approximately 8 feet in height and work on lifts.
- Must frequently lift and move up to 35 pounds and occasionally lift and move objects up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Visual acuity to use a keyboard, operate equipment, and read technical information.
Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt Team Player is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA).
Standard work days and hours are Monday through Friday, between 8:00 a.m. and 5:00 p.m. This position may work outside of normal business hours, including evenings and weekends.
Travel: Up to 50% travel is expected for this position. Must be willing to travel based on company need to all locations and work sites, as necessary within a reasonable timeframe, either by driving or flying. Overnight trips will be necessary when traveling outside of the local area.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
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